Product availability may be limited. Products ordered may not be available for immediate delivery. Gotoners reserves the right, without liability or prior notice, to revise or cease to make available of any or all products. If there are any revisions to or termination of products, Gotoners may notify customers and, with their consent, ship products with similar functionality and specifications to the product originally ordered. The substitute product may differ from the price of the original product.

The market of office supplies are constantly updating and evolving. Gotoners may revise and discontinue products shown on our website at any time to reflect changes in the market. 


Payments shall be made by credit card, PayPal, or some other pre-arranged method of payment acceptable to Gotoners. Credit card is subject to the approval of the financial institution issuing the credit card and Gotoners shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. PayPal payment is subject to the terms and conditions of PayPal usage.

Gotoners strives to provide accurate product and pricing information, but errors or misprints may occur. We cannot confirm the price of a product until after it is ordered. In the case of that a product is listed at an incorrect price or with incorrect information, Gotoners shall, at our sole discretion, to refuse or cancel any orders, or part of an order placed or subsequently processed by Gotoners for that product and terminates the purchase agreement without further liability. We may also contact customers for instruction to cancel or modify orders.

Prices quoted do not include charges for shipping and handling, electronic waste recycling fees to be remitted by Gotoners under any provincial electronic waste recycling programs and applicable federal and provincial taxes. Customers are responsible for all sales, use, goods and services, harmonized sales, and other taxes associated with orders, as well as Environmental Recycling Fee for applicable products.


At the moment, Gotoners will only ship to Canadian locations. Depending on the products, quantity, and shipping addresses, couriers may vary. Same-day shipping is guaranteed for products ordered before 3:00 pm EST on a business day. Products ordered on weekends or holidays will be shipped at the next business day. Tracking information will be available to customers once products are packaged and shipping label(s) are generated.

Products shipped may not be re-routed by customers. Title in products and risk of loss shall pass to customers and acceptance will occur upon delivery to the “ship to” address or, if prearranged shipping arrangements are made, upon delivery to the customers’ courier(s) or designee(s).


Eligible for return within 18 months of order date if defective: 

  • Gotoners™ brand inkjets cartridges
  • Gotoners™ brand toner cartridges
  • Gotoners™ brand image drum units

Eligible for return within 18 months of order date if defective: 

  • Compatible and remanufactured toner cartridges
  • Compatible and remanufactured inkjet cartridges
  • Compatible and remanufactured image drum units

Unopened products are eligible for return within 30 days of order date.

Printers are not eligible for return/refund after 30 days of the purchase, but carry a one-year manufacturer repair warranty.


Gotoners would like to help customers keep their information accurate. Registered customers may review and update their account information under MY ACCOUNT\MY PROFILE. They may retrieve their previous order records under MY ACCOUNT\MY ORDERSTo enforce security, customers will be required to sign in with login ID and password. Customers may also contact us to request access to or correction or update of customer information.